Current mood:

amused

Crazy help desk requests
This help desk ticket was escalated by my group today because we also manage the antispam system for the campus. It is important to note that the professor in question gets the odd spam message in his inbox, the rest are being "quarantined".

Prof.E is furious about the number of spams that every [University] member is getting in their mailboxes. He is calling not for him only, he is calling for every [university] mailbox owners.

Professor is requesting to setup a ticket and pass it to someone who can fix this hole in [the university's] Mail System. He doesn't want us to close the ticket until a fix has been introduced and speak to an administrator.

Explained why a person could receive spam, phishing, spoof e-mail without even subscribing to any websites. Professor is still not convinced and requested to have it escalated to the highest level.

Himself he receives 40 over spams a day in the quarantine system and few in the inbox. He informs that he never received that many spams with anyother mailboxes and never gave out mcgill address to anyone.

Edit: A google search on his email address returns over 150 results. So much for "never giving out [his] address"!